Easy returns and hassle-free refunds through Amazon's customer-friendly return policy.
Return most items within 30 days of delivery for a full refund.
Most returns are free with prepaid return labels provided by Amazon.
Refunds typically processed within 3-5 business days after return.
All Empune products sold through Amazon are covered by Amazon's A-to-Z Guarantee, ensuring you receive the item you ordered or get your money back.
Go to your Amazon account and find your order. Click "Return or Replace Items" next to the product you want to return.
Go to Your Orders →Choose the reason for your return from the dropdown menu. Common reasons include:
Select how you'd like to return the item:
Print the prepaid return label, package the item securely in its original packaging (if possible), and ship it back using the provided label.
Note: Original shipping costs are only refunded if the return is due to our error or a defective product.
Amazon doesn't offer direct exchanges. To exchange an item for a different size, color, or model:
If you're unsure about sizing or specifications, contact us before ordering. We're happy to help you choose the right product the first time.
Items that have been used extensively, damaged by misuse, or are missing essential components may not be eligible for return. Each case is reviewed individually.
Our customer service team is here to help with any questions about returns, refunds, or product issues.
For immediate assistance with returns and refunds, you can also contact Amazon customer service directly.
Amazon Customer ServiceWe're committed to your satisfaction. Contact us if you need any assistance.